Food supplement. Not a medicine. Sold by Jointcleansing Ltd., London, United Kingdom.

Privacy Policy

Last updated:

Introduction

Jointcleansing Ltd. ("We", "Our", or "Us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data.

1. Information We Collect

Information You Provide Directly

When you place an order or contact us, we collect:

  • Full name and phone number (for order confirmation and delivery)
  • Email address (if you contact us via our contact form)
  • Any additional information you provide in messages or comments

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Pages visited and time spent on each page
  • Referring website or search terms
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Arrange delivery of your AuraZen Complex
  • Contact you regarding your order or enquiries
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing communications (if you consent)

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Contractual necessity: Processing your order and arranging delivery
  • Legal obligation: Compliance with UK and EU law
  • Legitimate interest: Improving our services and preventing fraud
  • Consent: For marketing communications and analytics

4. Data Sharing

We do not sell your personal data. We may share your information with:

  • Courier services: To arrange delivery (name, phone, address)
  • Payment processors: If paying by card (minimal data shared)
  • Legal authorities: If required by law

5. Third-Party Services

Our website uses the following third-party services:

  • Google Analytics: To understand how you use our site
  • Google Ads Conversion Tracking: To measure the success of our campaigns
  • Google Maps: For displaying our location on the Contact page

These services may collect your data according to their own privacy policies.

6. Cookies

We use cookies to improve your experience. See our Cookie Policy for details. You can control cookies through your browser settings and our cookie banner.

7. Data Retention

We retain your order information for as long as necessary to fulfil your order and comply with legal obligations (typically 7 years for tax and accounting purposes). Contact information is retained unless you request deletion.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data (right to be forgotten)
  • Restrict processing
  • Data portability (receive your data in a portable format)
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, contact us at info@jointcleansing.shop.

9. Data Protection Officer

For data protection enquiries, you may contact the Information Commissioner's Office (ICO) at ico.org.uk or phone 0303 123 1113.

10. International Data Transfers

Your data is processed and stored in the United Kingdom. We do not transfer data outside the UK or EEA unless legally required.

11. Children's Privacy

AuraZen Complex is for adult use only. We do not knowingly collect personal data from children under 18. If you believe we have collected data from a child, please contact us immediately.

12. Security

We implement reasonable technical and organisational security measures to protect your data. However, no transmission over the internet is completely secure.

13. Policy Changes

We may update this Privacy Policy periodically. Your continued use of our website indicates acceptance of changes. The date of last update is shown above.

14. Contact Us

For privacy concerns or to exercise your rights, contact:
Jointcleansing Ltd.
10 Downing Street
London, SW1A 2AA
United Kingdom
Email: info@jointcleansing.shop
Phone: +44 20 7946 0958